Goawala

Privacy Policy

Last updated: 1 March 2026

1. Introduction

SAHAJA YATRA VENTURES LLP ("Goawala", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

2. Information We Collect

2.1 Personal Information

When you use our Platform, we may collect:

  • Identity data: Name, email address, phone number.
  • Booking data: Activity preferences, booking history, travel dates, number of guests.
  • Payment data: Payment is processed by Razorpay; we do not store card numbers or CVV.
  • Communication data: Messages, feedback, and support requests.

2.2 Automatically Collected Information

  • Device data: Browser type, operating system, IP address.
  • Usage data: Pages visited, time spent, click patterns.
  • Cookies: See our Cookie Policy for details.

3. How We Use Your Information

We use your information to:

  • Process and manage your bookings.
  • Communicate booking confirmations, updates, and customer support.
  • Improve our Platform and personalise your experience.
  • Send promotional communications (only with your consent; you can opt out anytime).
  • Comply with legal obligations.
  • Prevent fraud and ensure Platform security.

4. Information Sharing

We may share your information with:

  • Operators: Your name, contact details, and booking information are shared with the respective tour/activity operator to fulfil your booking.
  • Payment processors: Razorpay processes your payments securely.
  • Legal authorities: When required by law or to protect our rights.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are retained for a minimum of 3 years as required by applicable tax and commerce laws.

6. Data Security

We implement industry-standard security measures including encryption (TLS/SSL), secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure.

7. Your Rights

Subject to applicable law, you have the right to:

  • Access, correct, or delete your personal information.
  • Withdraw consent for promotional communications.
  • Request a copy of your data in a portable format.
  • Lodge a complaint with a data protection authority.

To exercise these rights, email us at info@goawala.com.

8. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Platform is not intended for children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform with a revised "Last updated" date.

11. Contact Us

For privacy-related inquiries, contact us at info@goawala.com or call +91 93564 59644.

SAHAJA YATRA VENTURES LLP
LLP Identification No: ACF-4815
Panaji, Goa, India